Help & FAQs

How the site works

When you take any course with us (even if your course is a free promotion), as you complete the checkout form, an account will be created for you. The system will automatically log you into your account and direct you to the course you purchased. So you can get back in next time, we’ll send you an email with your username and password. You can change these at any time.

In the My Account screen you can login, and once you are logged in, you’ll see all of your account information, plus details of all the courses in which you are enrolled. Access to your course is lifetime and you can navigate to any of your courses, old or new, from the My Account page.

Each course is structured into lessons to make it easy to navigate and so that you can easily see where you got to should you complete the course over several visits. We look forward to teaching you!

Frequently Asked Questions

How the checkout process works

When you purchase an item, you will be taken to a thank you page from which you can access your course. The system will automatically create an account for you and log you in. If it’s your first transaction, you should receive two system-generated emails, one confirming your course purchase and a second confirming your username and password, which is automatically created for you. You can reset your password on the My Account page.

If you are a returning customer the system will automatically recognise you, and ask you to login. If you want, you can tick a box at checkout so your card details are retained for future purchases.

Why do I have to log in?

So that you can have a convenient student homepage (My Account) where you can find all of your courses in one place, we have to create an account for you that has a username and password. This enables the system needs to be able to recognise you, and know which courses you have purchased. You won’t be able to see your courses if you are not logged in.

You can login with either your email address or your username – your username is generated for you and sent to you when you make your first purchase. If you forget your password, you can reset it any time using the ‘reset password’ link.

How do I access the courses?

Once you make a purchase, an account will be created for you so you can find all the courses you purchase here in one place. You’ll be able to access your workshop immediately once payment is completed, and return to again at any time from the My Account page, Courses section.

The courses run online and can be accessed on this site via a browser or on smart devices. You need an internet connection to view the videos as they are streamed.

What's the difference between a workshop and a masterclass?

Our workshops are designed to be as close as possible to an actual real-life classroom experience, and although they are pre-recorded, they are more akin to Facebook Live broadcasts than to YouTube tutorials. Our workshops are presented more or less in real-time (less prep and drying times) so you can follow along with ease. They are fully narrated by the tutor.

Masterclasses are collections of tutorials on a related theme and may contain a mixture of informational videos and articles, video tutorials, step-by-step tutorials and other resources. Some Masterclasses are in-depth courses where a single tutor guides you through their specialism. Others contain content created by a mixture of different tutors, giving you a great range of styles within a single subject area. You’ll find the odd Mini Masterclass too – which is the same thing, just smaller!

Will I need a lot of supplies?

The workshops are aimed at people who like to explore art and craft materials and grow their skills. We will try to keep specialist materials to a minimum but will expect participants to have basics like acrylic paint, collage glue, mediums like gesso, paintbrushes and the like. A list of supplies is in the course description for each class, so you can see what you will need before you decide whether to buy.

Tell me more about the kits

Some workshops will have an optional kit that you can purchase, which contains some of the materials used to make the project that will be demonstrated in the class. We have two partners supplying kits for our workshops.

Artful Days kits contain lots of supplies and embellishments from Jules’ fabulous store. Jules makes her kits great value for money. You’ll always have a little extra left over and the retail value of the kit always exceeds the price you pay.

Rubber Dance supply kits of their amazing quality rubber stamps, so you can purchase the stamps used in the workshops they sponsor at a discount – and of course you then have lush stamps to create with that will last a lifetime!

Our kits are put together and dispatched by our partners and have to be purchased separately from them (we’ll provide you with the links you need to find the kits). The kits are available for shipping to most destinations.

Does my access expire?

When you buy any course, an account is created for you at checkout. Courses have lifetime access and you can find all your purchased courses, with links, on the My Account page. For housekeeping purposes, we reserve the right to delete any account that hasn’t been accessed for over a year.

All of our video tutorials are available for you to download and keep, so you can store and watch your purchased tutorials offline. Any other resources, such as lesson PDFs and downloadable resources or worksheets, are also yours to keep.

Why are some workshops discounted to 'subscribers'?

Subscribers to our AcademyPlus programme receive discounts on many of our products, so if we refer to a ‘subscriber only price’ we are referring to our AcademyPlus members. You can find out more about AcademyPlus here.

Got a question we’ve not covered here?

We’re happy to help! Use the form to drop us a line.